Welcome to Outwell Sales Store’s FAQ section! We’re here to help you with any questions about our adventure-ready camping gear, fast global shipping, and customer service. Below you’ll find answers to our most common queries from fellow outdoor enthusiasts.
Product Questions
What types of camping equipment do you specialise in?
We focus on high-quality shelters and camping accessories including awnings, footprints, umbrellas, and all the essential parts to make your outdoor adventures comfortable and weather-proof.
Are your products suitable for extreme weather conditions?
Absolutely! We partner with carriers experienced in handling outdoor equipment to ensure your weather-resistant shelters arrive in perfect condition, ready for whatever nature throws at you.
Do you sell complete camping sets or individual items?
We offer both! You can purchase individual accessories and parts, or complete shelter solutions to suit your specific adventure needs.
Shipping & Delivery
How quickly will my order be processed?
We pack orders within 48 hours (excluding weekends) from our Manchester warehouse. Your adventure gear will be on its way within 1-2 business days.
What shipping options are available?
We offer two reliable options:
- Standard Express (10-15 Days): £12.95 flat fee via DHL/FedEx with tracking – perfect for last-minute trips
- Free Global Shipping (15-25 Days): Free on orders over £50 via EMS with tracking – great for seasonal prep
Note: Remote areas may experience extended delivery times.
Do you ship to my country?
We ship worldwide, excluding select remote areas in Asia. If you’re unsure about your location, email our Manchester-based team at [email protected] for delivery estimates.
How is my camping equipment packaged for shipping?
We use adventure-proof packaging with reinforced boxes specifically designed to protect tents, awnings and delicate components during transit.
Returns & Exchanges
What is your return policy?
We offer a flexible 15-day return policy from the date of receipt if the gear doesn’t meet your adventure needs. Items must be unused and in original packaging.
How do I initiate a return?
Contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.
Still have questions? Our adventure-ready customer service team is always happy to help! Email us at [email protected] and we’ll get back to you faster than you can pitch a tent in the Lake District.
Happy adventuring from the Outwell Sales Store team!