Last updated: [Date]

Welcome to Outwell Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.buyoutdoortents.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Our store serves outdoor enthusiasts who value quality camping equipment including:

  • Tents and shelters
  • Awnings and accessories
  • Footprints and ground protection
  • Outdoor umbrellas and shade solutions

Our products are designed for customers who appreciate durable, reliable outdoor gear for their adventures.

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

  • Provide accurate information when creating accounts or making purchases
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of the website

2.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse or cancel orders at our discretion

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You confirm that the payment method is yours or you have authorization to use it.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary. We cannot ship to some Asian countries and remote regions.

4.2 Delivery Responsibilities

Once items leave our warehouse, risk of loss passes to you. You are responsible for:

  • Providing accurate delivery information
  • Inspecting goods upon delivery for damage
  • Reporting any delivery issues within 48 hours

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

  • Items are in original, unused condition with tags attached
  • Original packaging is included
  • Proof of purchase is provided

Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:

  • Used shelters, awnings, or footprints (if erected or used outdoors)
  • Custom or special order items
  • Products damaged through improper use

5.2 Return Process

To return an item:

  1. Contact us at [email protected] with your order number and reason for return
  2. Wait for return authorization (within 2 business days)
  3. Repackage items securely in original packaging
  4. Ship to our returns address using a trackable service

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. The refund will be issued to your original payment method. Please allow 3-10 business days for the refund to appear in your account.

6. Product Information

6.1 Product Descriptions

We make every effort to ensure product descriptions are accurate. However, colors may vary slightly due to monitor settings, and we reserve the right to update product specifications.

6.2 Product Use

Our outdoor equipment is designed for recreational use. You are responsible for:

  • Reading and following all product instructions
  • Using products only as intended
  • Ensuring proper setup and maintenance

7. Liability

7.1 Our Responsibility

We are responsible for:

  • Providing products as described
  • Processing orders promptly
  • Addressing genuine product defects

7.2 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from improper product use
  • Events beyond our reasonable control (e.g., natural disasters)

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website, with the “Last updated” date indicating revisions.

10. Contact Us

For questions about these Terms or our products:

Outwell Sales Store
77 Faulkner St, Manchester, GB M8H 2MX
Email: [email protected]

Thank you for choosing Outwell Sales Store for your outdoor adventures! We’re committed to providing quality gear and excellent service to help you make the most of your time in nature.